Legal documents

Évolupro - Legal documents

Refund and Cancellation Policy

Last updated: October 25, 2025

We want your experience with evolupro to be positive and hassle-free. Here’s how we handle refund and cancellation requests.

Can I cancel or reschedule a training or coaching session at no cost?

You can cancel or reschedule a training or coaching session at no cost up to 24 hours before the scheduled session. Any coaching or training session canceled less than 24 hours before the scheduled time will be billed in full or deducted from the training/coaching program.

If a client does not show up for a scheduled training or coaching session without having canceled it in advance, the session will be billed in full or deducted from the training/coaching program.

Can I get a refund?

A full refund is available within the next 30 days of purchase for the following products:

  • E-books;
  • Asynchronous online training.

A full or partial refund is possible within the next 30 days of purchase for the following products:

  • Synchronous online training;
  • Coaching services.

What happens in case of a technical problem?

If a technical problem prevents you from accessing the training, contact us promptly. We will do our best to resolve the situation. If this is not possible, we will issue a full refund.

How do I request a refund or cancellation?

Simply contact us via our contact form or write to us at amartineau@evolupro.com, making sure to include:

  • Your full name
  • Your order number
  • The product or service for which you would like a refund

Processing times

Approved refunds are processed within 10 business days to the original payment method.

Terms of Use

EVOLUPRO PROVIDES CLEAR GUIDELINES FOR ITS SERVICES

Last updated: October 25, 2025

Purpose

These terms of use (hereinafter the “Terms”) govern access to and use of the Evolupro.com website (hereinafter the “Site”), operated by evolupro, as well as the purchase and use of the products and services offered by evolupro (hereinafter the “Products and Services”).

Description of services

Evolupro offers individual coaching and training services in various forms, as well as downloadable digital products (e-books, guides, downloadable documents).

3. Access to products and services

  • Provided that you comply with these Terms and Conditions and pay all applicable fees, evolupro grants you a limited, non-exclusive, non-transferable license, without the right to sublicense, allowing you to access the Products and Services and make personal, non-commercial use of them.
  • Once the purchase and payment have been completed on the Site, evolupro will email instructions on how to access the Products and Services or, in the case of downloadable digital products, a download link.
  • It is the customer’s responsibility to ensure that the email address provided at the time of purchase is correct in order to access the Products and Services that are the subject of the purchase.

Intellectual proprety

  • All content (videos, text, graphics, logos, documents) on the Site or resulting from a purchase made on the Site is protected by copyright.
  • The Products and Services and their content may not be reproduced, duplicated, distributed, copied, sold, resold, visited, or exploited, in whole or in part, without the express written permission of evolupro.
  • You must refrain from using content generated by artificial intelligence from evolupro‘s Products and Services to develop or improve large multimodal or language models, machine learning models, or related technologies, directly or indirectly, or to allow third parties to do so.
  • You are not authorized to frame any trademark, logo, or other proprietary information (including images, text, titles, layout, or form) of evolupro without express written permission. You are not permitted to use meta tags or any other “hidden text” using evolupro‘s name or trademarks without evolupro‘s express written permission.

5. Payment and billing

  • The prices displayed on the Site are in Canadian dollars (CAD) and exclude applicable taxes.
  • The prices of Products and Services are subject to change without notice.
  • Evolupro can only confirm the price of an item when you place your order. If the correct price of any Product or Service sold on the Site is higher than our stated price, we may, at our discretion, contact you for instructions before shipping the item in question or cancel your order and notify you of the cancellation.
  • Evolupro reserves the right, but is not obligated, to limit the sale of its Products and Services to any person, geographic region, or jurisdiction. Evolupro may exercise this right on a case-by-case basis. Evolupro reserves the right to limit the quantities of Products and Services offered.
  • Any offer of Products and Services on this site is void where prohibited by law.
  • Payment is due at the time of purchase and is made via a secure platform on the Site.
  • An electronic invoice is sent automatically after payment.

Liability

  • Evolupro undertakes to provide Products and Services that comply with their description.
  • However, evolupro does not guarantee results. Due to the nature of the Products and Services and the participation of each customer, the results observed may vary considerably from one customer to another. By using the Products and Services, you accept the possibility of such variation.
  • Evolupro reserves the right to modify, suspend, or discontinue any service or content, with or without notice, while honoring commitments already made to customers.
  • The Site may contain links to external sites for which evolupro assumes no responsibility.
  • The Site may contain certain historical data. By definition, historical data is not current and is provided for reference purposes only. Evolupro reserves the right to modify the content of this Site at any time, but has no obligation to update any information contained therein. You acknowledge that it is your responsibility to monitor changes to the Site.

Third-party tools

  • Evolupro may provide you with access to third-party tools that we do not monitor, control, or manage. You acknowledge and agree that we provide access to these tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We shall not be liable for anything arising from or related to your use of optional third-party tools.
  • Any use by you of the optional tools offered through the site is entirely at your discretion and at your own risk. In addition, it is your responsibility to inquire about the terms and conditions under which these tools are provided by the relevant third-party provider(s) and to accept those terms and conditions.

Suspension of services

In the event of non-compliance with these Terms and Conditions (e.g., unauthorized sharing, hacking, non-payment), Evolupro may temporarily or permanently suspend your access to the Products and Services.

Modifications to the terms and conditions

Evolupro reserves the right to modify these Terms and Conditions at any time. Modifications shall take effect upon their publication on the Site.

Language

These Terms and Conditions were originally written in French. In the event of any inconsistency, discrepancy, or conflict between the French version of these Terms and Conditions and their translation into another language, the French version shall prevail.

Applicable jurisdiction

These Terms and Conditions are governed by the laws of Quebec (Canada). Any dispute shall be submitted to the competent courts of Gatineau, Quebec.

Contact information

For more information about the Terms and Conditions, if you have any questions, if you wish to make comments, file a claim or issue a complaint about these Terms and Conditions, please contact us:

  • Via our contact form
  • By mail, at the following postal address:

Evolupro

320 Saint-Joseph Blvd.
P.O. Box 79199
Gatineau, Quebec, Canada
J8Y 6V2

Legal notice

Last update: October 25, 2025

Evolupro:

320 St-Joseph Blvd., P.O. Box 79199, Gatineau, Quebec, J8Y 6V2, CANADA
NEQ: 2265845398
NEA: 829478.874 PG0001
SAP-Ariba ID AN: AN11200739878
This website is hosted by iWeb Technologies Inc. on servers located in Canada.

Customer service

Phone: +1 (819)210-4742

Contact form.

By mail, at the following postal address:

Evolupro – Customer Service
320 St-Joseph Blvd.,
P.O. Box 79199
Gatineau, Quebec
J8Y 6V2
CANADA

MODIFICATION OF LEGAL NOTICES

The site may be updated, modified, or supplemented by Evolupro at any time without notice. These modifications are effective as soon as they are posted online and are deemed to be accepted without reservation for any visit to the site after they are posted online. Users are advised to consult the legal notices regularly.